There’s been much debate however now research is showing us that while we are born with a baseline level of emotional intelligence (EQ) and it is influenced by the way we have been parented, it is good old fashioned practice that really raises that ability to relate to self and others.
This is important because unlike personality, which is a set of traits that tend to be fixed such as introversion or extroversion, we now know the ten EQ signature competencies that have been proven to move the dial in effective leadership and anyone who is genuinely motivated can learn them.
When leaders learn to get on with others, can communicate clearly and with empathy and respond positively and with sensitivity to new situations, leaders make better decisions, can get more done through others and effect change.
Staff engagement and retention also improves because they feel valued as people, not just as staff with tasks to fulfil. They feel safe to raise their concerns early and are open to hearing and acting on feedback when they trust their manager has their best interests at heart.
When leaders extend their EQ and invest emotionally in their clients, suppliers and wider partners, and they invest back, this builds emotional capital that sense of enjoying doing business together. Some thought- leaders have suggested that in the 21st century, relationships represent the only real competitive advantage.
Ros Toynbee Coaching helps businesses and charities meet the challenges they face in engaging and retaining staff – and gaining competitive advantage – by building emotional intelligence through RocheMartin Emotional Capital Reports, training in EQ and coaching.
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